First listed on: 02 April 2024

Water Regulation Specialist

Ready to make a splash in your career? WaterNSW is seeking an experienced Water Regulation Specialist (Full Time, Permanent) to join our team.  

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.  

This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career. 

This position can be based out of WaterNSW locations across NSW (subject to availability), preferred locations are Grafton, Narrabri, Tamworth, or Dubbo.

Our perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelinesthat’s why we offer a load of benefits.  

  • Flexible working  
  • Work a 9-day fortnight at Full pay on the Enterprise agreement  
  • Up to 16 weeks paid parental leave  
  • Fertility leave  
  • Yearly corporate wear allowance  
  • Professional development and educational assistance  
  • Salary starting from base $103,928 + 11% Super  
  • And so much more! 

What you’ll do: 

  • Review and process complex licence, dealing and approval applications, to meet customer requirements and ensure compliance with legislation and WaterNSW standards, policies and procedures.
  • Provide high level customer service to stakeholders, resolving escalated customer queries and complaints and providing information where required in a timely manner.
  • Provide education, coaching and support to stakeholders to improve Assessment & Approvals (A&A) standards of service provision.
  • Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
  •  Ensure objections are managed effectively to ensure compliance with regulatory requirements.
  • Prepare regular reporting as required to monitor and provide insights into the processing of applications. Ensure where possible, applications meet or exceed WNSW customer service standards.

What we are looking for:  

  • Diploma or degree in relevant discipline, or relevant equivalent industry experience
  • Current NSW Drivers Licence
  • Knowledge of regulatory frameworks, including how to review, interpret and apply legislation within the workplace
  • Extensive experience working within a regulated environment to process customer applications
  • Extensive experience in the use of corporate systems and databases to process requests including the accurate storage and extraction of information to meet audit requirements
  • Excellent customer service skills and experience to respond to customer enquiries and resolving customer conflict, in an appropriate manner.
  • Mapping and Geo Spatial experience

How we will support you: 

At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.

When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.

We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women.Visit our WORK180 page to access our benefits and career development opportunities 

More about our team/ culture:

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.

Who is WaterNSW? 

When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information. 

For more information, please reach out to: Talent Acquisition Partner Azmine Amer at

Please note applications for this position will close on 15 April 2024.

Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page. 

You must have full work rights in Australia to qualify for all positions at WaterNSW.? 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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