First listed on: 09 July 2024

Senior Service Planner


Who we are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra—we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home —just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

About the Role

Reporting to Neil Daykin, Manager Service Programs Healthy Waterways, this is a pivotal role within the Service Programs Healthy Waterways team. As the Senior Service Planner, you will work as part of a team delivering services to achieve a suite of healthy waterway objectives driven by the Healthy Waterway Strategy. Your role will be responsible for managing three programs that support healthy waterways:

  • Physical Form & Habitat
  • Litter Management
  • Ecological and Social Values Monitoring

Managing these programs involves:

  • Applying knowledge of:
    • waterway physical form geomorphological processes and in-stream habitat types
    • how to manage litter holistically throughout the drainage network and waterway system
    • methods of monitoring and tracking progress of the ecological and social values of waterways
    • developing and planning a 3-10 year rolling investment program, and apply asset management principles (with a focus on Plan and Review steps) to achieve these outcomes
  • Working closely with the Healthy Waterways Service Enablement Team, who focus on delivering the Implementation and Operate steps of the Asset Management Cycle
  • Apply appropriate Levels of Service to plan for and develop a balanced program of works (including an appropriate suite of asset and non-asset intervention strategies) to achieve strategic outcomes
  • Review and report on program performance, and identify improvement opportunities
  • Supporting the development and writing of business cases for on-ground works or improvement projects
  • Working with consultants and internal partners and teams to deliver program improvements
  • Reviewing and managing key artefacts (such as Guidelines or Policies)

For more information, please see the Position Description Download File Position Description - Senior Service Planner - Healthy Waterways.pdf

About you:

  • Our successful candidate will be able to hit the ground running, able to work autonomously with access to the line manager when required.
  • Experience in all relevant social, cultural, economic and environmental aspects of waterway management.
  • Good problem solving and analytical skills which adds value to the business and waterways.
  • Strategic thinker to develop and manage 3-10 year investment programs.
  • Extensive coordination, prioritisation and time management skills to deliver on long-term objectives while managing day-to-day challenges within tight timeframes and work unsupervised.
  • Experience in developing effective networks in a diverse and complex multiagency delivery environment. 
  • Demonstrated ability to effectively communicate verbally and in writing with all stakeholders and partners and to prepare and deliver information to an audience in a professional manner.

This is a substantial opportunity to contribute to and prepare the component of Melbourne Water’s 2026-31 investment price submission to the Essential Services Commission, that will have a material and enduring impact to the social, environmental and cultural health of the region’s waterways.

Your work will result in beneficial outcomes and an enduring impact on the health of our waterways and how they are used in the community. 

This is a 12-month Fixed Term Parental Leave backfill.

Why join us:

At Melbourne Water, we care about water and all life that springs from it.

Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian’s way of life, one drop at a time.

We walk the talk when it comes to flexible working – but that’s not all. Our culture of purpose, safety, results, and learning permeates everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action-orientated, outcomes-focused, and care deeply for public resources, community, and the environment, we'd love to receive an application and learn if you could be a great fit.

How to Apply

Click the 'Apply Now' button below and complete our online application form.

Closing date: Sunday 21 July 2024 at 11:55pm AEST

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